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This edition of managing tourism services strives to promote and
instill a strong customer-centric orientation in the reader.
Therefore, the title places strong emphasis on service orientation
and the content focuses on managerial functions as means of
enhancing the experience of the tourist. This has led to the
introduction of new chapters such as service people management and
the consequence of tourism. Several existing chapters rewritten to
enhance the customer-centric and service-orientated focus of this
edition. Several new South African case studies and applications
are included to ensure a truly South African perspective.
What makes the Focus agricultural sciences grade 12 course unique?
Ample high-quality photographs, illustrations, diagrams and graphs
that support the text and engage learners; key questions provide an
overview of the content the learners will be exposed to in the
chapters, and key words provide clarity on unfamiliar concepts; the
exam practice pages not only serve as revision exercises, but they
also prepare learners for the exam as they contain a variety of
questions that assess basic, moderate to high, and higher-order
thinking skills. Focus on exam success! Fully CAPS compliant;
opportunities for exam practice and assessment; complete programme
of assessment provided; used and tested in schools throughout South
Africa; supports and engages learners for success.
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